Payment Policy

Lovin'Hawaii accepts payments through major credit cards, PayPal, PayPal e-checks, Amazon payments & Apple Pay.
All orders will begin only after payment has cleared. Please note that payments sent by Paypal e-checks may take up to a week to clear.

Shipping Policy

We offer the following shipping in the US, Orders are processed and shipped 2-5 business days from the time of receiving your orders. Total delivery time(for the package to arrive at your door) would be process time(2-5 business days) + shipping time.

Some Jewelry such as Hawaiian Jewelry Gold and Silver Rings will require an additional 2 to 5 business days for processing. 5 business days for Platinum Rings. Since they are handmade and enters production after we received your order.

USPS

1. USPS First Class mailing with Signature Confirmation(FREE, 4-5 Business Days)

FedEx

1. FedEx 2-Days shipping (Optional service) $30.00 fee.

Example Delivery Time:

FedEx 2-Day Mail
Shipped on Thursdays, Delivery day is next Monday.

FedEx 2-Day Saturday Delivery
Shipped on Thursdays, Delivery day is Saturday.

For Canada

1. USPS First Class Mail International ($10.00)
2. USPS Priority Shipping International ($25.00, 6-10 Business Days)
3. USPS Priority Express International ($40.00, 3-5 Business Days)
4. UPS Worldwide Expedited($45.00, 2-5 Business Days)

For rest of the world

1. USPS First Class Mail International ($14.00)
2. USPS Priority Shipping International ($34.00, 6-10 Business Days)
3. USPS Priority Express International ($65.00, 3-5 Business Days)
4. UPS Worldwide Expedited($45.00, 2-5 Business Days)

**Please note that international buyers are responsible for any and all duties and customs charges that may be incurred.

Exchange Policy

We fully understand finding the perfect comfy ring size is difficult while purchasing online and without trying the ring on. We want to take that worry away from you and make sure you are happy with your purchase from Lovin'Hawaii, hence we offer a 30 Days Exchange Policy. 

If you need to exchange the ring for a different size after receiving and trying it on, please contact us at aloha@lovinhawaii.com to start the request. Please provide your order number in the email, so we can lookup your order and reply to you promptly. We guarantee and promise to respond to your request within 24 hours.

All tungsten, titanium, stainless, ceramic and hard metal rings can't be physically resized, therefore you'll be sent a new ring with the exchange.

Re-sizing service can be done for solid silver and gold rings. The re-sizing can only be performed when physically possible, usually a silver or gold ring can be resized up or down within half size. Fees may apply if need to resize up or down over half size. 

It's very important to make sure your ring size is correct before making order of any silver and gold rings. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

**For all customized products(including engraving and etc.) products, all sales are final, we cannot offer return, refund, exchange, or store credits on those.
All exchanged item(s) will be inspected, only item(s) in unworn, brand new, resell-able condition and in its original form can qualify for return or exchange. Any modification and or resizing done will not be accepted for return, refund and exchange. 

You can send the exchange item(s) back to us with any courier and method of shipment you choose, Lovin'Hawaii will not be responsible with any lost or damage during the shipping process. Shipping costs and insurance fees are not reimbursable.

We do, however, reserve the right to refuse any exchanges in the rare case where a customer takes advantage or abusing this policy. If we feel this is the case, we will contact the customer prior to accepting the order.

Return Policy

If you are truly not happy with your purchase, and we highly doubt that'll happen,
we offer a 15 Days Return Policy(15 days from the day you received your original order) , so you can purchase with confidence.

• All item(s) purchased from Lovin'Hawaii can be returned except for personalize engraved items and custom ordered items.

• 18% restocking fee on any returned silver, gold and platinum products*.

If you need to return a purchased item(s), please contact us at aloha@lovinhawaii.com to start the request. Please provide your order number in the email, so we can lookup your order and reply to you promptly. We guarantee and promise to respond to your request within 24 hours.

Your refund will be issued once we received your returned item(s), and determined your return is qualified for a refund. Refund will be credited to the same form of payment used in your original purchase, and will take about 10 business days to appear in your account.

We do, however, reserve the right to charge a 25% restocking fee in the rare case where a customer takes advantage of this policy by ordering numerous items for the purposes of comparison or sizing. *Due to the high cost of precious metals and the nature of them being made to order, this fee may also applies to handmade silver, gold and platinum products. If we feel this is the case, we will contact the customer prior to accepting the order.

All "ON SALE" items are final and cannot be returned or refunded.
**For all customized products(including inscription engraving and etc.) products, all sales are final, we cannot offer return, refund, exchange, or store credits on those.
All returned item(s) will be inspected, only item(s) in unworn, brand new, resell-able condition and in its original form can qualify for return or exchange. Any modification and or resizing done will not be accepted for return, refund and exchange.

With all that said above, our team here at Lovin'Hawaii really want you to be happy and smile while wearing our rings and accessories. We are here to help, and we'll respond to your questions and concerns within 24 hours guaranteed.  Send us an email, at aloha@lovinhawaii.com, we'll get back to you ASAP.

Mahalo,